CZ-USA

BluesStringer · 01-23-2008, 09:23 PM

Some of you may recall that I bought two CZ RAMI's a month or two ago from a vendor on GunBroker. I can't remember if I said anything about it on this forum, but I had a problem with one of them and had to send it back to Kansas City for warranty repair. I sent the package on Christmas Eve, after CZ had mailed me a pre-paid overnight label to affix to it.

Anyhow, the only possible complaint that I can aim at CZ is that the repair took a bit longer than originally estimated. But when you guys hear what the resolution to my problem ended up being, I doubt you would hold that delay against them any more than I do.

Yesterday I got a call from Matt at CZ. I'm not positive of his position, but I believe he's one of (or maybe the only?) their gunsmiths that work on custom and repair jobs. He told me that my gun was among three that he had seen in recent weeks with the burr problem that caused me to invoke my warranty in the first place. He went on to say that of those three, there was a pretty narrow spread in the serial numbers, leading him to believe that the problem is the result of out-of-tolerance machining in the manufacturing processes. He has written to CZ in the Czech Republic, but hasn't heard back from them yet, but in any case, he said, he wasn't planning on trying to repair these three weapons and instead, wanted to replace my gun with another one. I said that was no problem as long as he could determine before sending the new one that it functioned properly. He said that as far as he knew, the problem has only been seen on the polymer/duo-tone model and that, if I would rather, I could have the alloy framed model instead. Now, for those who don't know, the alloy frame runs anywhere from $40 to $75 more than the polymer frames, so right off the bat I knew that he was offering a darn good deal. Besides the added value over what I had actually purchased though, the fact is, I would've rather had the alloy model to begin with, but I couldn't pass up the GREAT deal I got from Tanner's Guns on GunBroker on the two polymer pieces. So cool, I'm getting a new gun that's worth more than what I originally bought, and is really what I would've rather had to begin with. It took me about one nanosecond to say that sounded just fine. As I was saying that though, he continued talking, saying, "Or you can have another gun if you'd rather. Maybe a 75 or a 75 Compact, whatever, we want to make you happy." I was dumbfounded!!! That just wasn't fair!!! Give me Carte Blanc and give me a chance to second-guess my original purchase!!! Decisions, decisions....

Well, it occurred to me that I had already bought a couple of holsters for it in the interim, so I told him that and said the alloy model RAMI would more than make me happy, but made sure to give my most sincere thanks for giving me the option.

So I'm thinking, OK, my new gun should be here in a week or so, and I was excited about it. But then Matt asked me if I'd be around the house TOMORROW (today!!!) to sign for the overnight package!!! The damned thing showed up about 1:30 this afternoon, and I've already been to the range and shot 150 rounds through 'er without a single hiccup. But the "extra" good service isn't quite over yet.....When I opened up the complete package of the new RAMI (I had only sent the gun and one mag back per Matt's instructions, and still had the case, lock and the 14 rd mag here) there was a new 10 rd mag PLUS TWO MORE 14 rd mags!!!! And those things ain't cheap! They're like $40 bucks a pop most places, and he would've been perfectly justified in not even sending one of the 14 rounders anyway because I still had the one I originally purchased.

So to summarize, I paid a grand total of $740 for two RAMI's, which included shipping and the FFL transfer, which, at $350 ea. was the best deal I've ever seen before or since for those guns, and now I've got a gun that LISTS for $54 bucks more of the LIST price of $557 of the gun I originally bought, and got another $80 bucks worth of magazines to boot!

I have nothing but great things to say about the one polymer gun that is working fine, and can't say enough good things about CZ's (via Matt) off-the-scale GREAT customer service, and I ended up with the gun I wished I could've bought in the first place! Oh, and lest it go unnoticed, CZ paid shipping both ways!! It's not very often that I spend seven or eight hundred bucks, have part of that purchase break, have to use a foreign company's customer service department, and be happy as a pig in mud over the way it all turned out. I could get used to this real easy!!

Big-time kudos to CZ-USA and their staff!!

Blues

billy · 01-23-2008, 09:28 PM

i KNEW i liked that company!

Oppy · 01-28-2008, 08:38 PM

Rarely, these days, do you see CS like that. Quality CS is a big bonus. Thanks for sharing. The good ones deserve our business.

Farmer · 01-29-2008, 04:34 AM

Just a note.
My CZ527 is now 4ish years old, when i purchased it it had a burr in the breach also.
The aust importer had it ground out, and now im the happiest gun owner. I really love this gun.

Leuopold scopes also did a similar thing to me. I have a 6-20x50 that i bought in 1990. In 2004 it wouldnt keep centre. I returned it to the gunshop who posted it to the importer for repair. 4 weeks later i got a phone call from the gun shop. The scope had been returned to the states, repaired, returned to the same position it left in. It was rifle tested and results incl card sent and a letter explaining all the work done like replacing the crosshair part and thanking me for using it as a real scope. Polished and returned all for free.

01-23-2008, 09:23 PM	#1
BluesStringer Member Join Date: Nov 2007 Posts: 36	CZ-USA - One Of The GOOD Companies!! Some of you may recall that I bought two CZ RAMI's a month or two ago from a vendor on GunBroker. I can't remember if I said anything about it on this forum, but I had a problem with one of them and had to send it back to Kansas City for warranty repair. I sent the package on Christmas Eve, after CZ had mailed me a pre-paid overnight label to affix to it. Anyhow, the only possible complaint that I can aim at CZ is that the repair took a bit longer than originally estimated. But when you guys hear what the resolution to my problem ended up being, I doubt you would hold that delay against them any more than I do. Yesterday I got a call from Matt at CZ. I'm not positive of his position, but I believe he's one of (or maybe the only?) their gunsmiths that work on custom and repair jobs. He told me that my gun was among three that he had seen in recent weeks with the burr problem that caused me to invoke my warranty in the first place. He went on to say that of those three, there was a pretty narrow spread in the serial numbers, leading him to believe that the problem is the result of out-of-tolerance machining in the manufacturing processes. He has written to CZ in the Czech Republic, but hasn't heard back from them yet, but in any case, he said, he wasn't planning on trying to repair these three weapons and instead, wanted to replace my gun with another one. I said that was no problem as long as he could determine before sending the new one that it functioned properly. He said that as far as he knew, the problem has only been seen on the polymer/duo-tone model and that, if I would rather, I could have the alloy framed model instead. Now, for those who don't know, the alloy frame runs anywhere from $40 to $75 more than the polymer frames, so right off the bat I knew that he was offering a darn good deal. Besides the added value over what I had actually purchased though, the fact is, I would've rather had the alloy model to begin with, but I couldn't pass up the GREAT deal I got from Tanner's Guns on GunBroker on the two polymer pieces. So cool, I'm getting a new gun that's worth more than what I originally bought, and is really what I would've rather had to begin with. It took me about one nanosecond to say that sounded just fine. As I was saying that though, he continued talking, saying, "Or you can have another gun if you'd rather. Maybe a 75 or a 75 Compact, whatever, we want to make you happy." I was dumbfounded!!! That just wasn't fair!!! Give me Carte Blanc and give me a chance to second-guess my original purchase!!! Decisions, decisions.... Well, it occurred to me that I had already bought a couple of holsters for it in the interim, so I told him that and said the alloy model RAMI would more than make me happy, but made sure to give my most sincere thanks for giving me the option. So I'm thinking, OK, my new gun should be here in a week or so, and I was excited about it. But then Matt asked me if I'd be around the house TOMORROW (today!!!) to sign for the overnight package!!! The damned thing showed up about 1:30 this afternoon, and I've already been to the range and shot 150 rounds through 'er without a single hiccup. But the "extra" good service isn't quite over yet.....When I opened up the complete package of the new RAMI (I had only sent the gun and one mag back per Matt's instructions, and still had the case, lock and the 14 rd mag here) there was a new 10 rd mag PLUS TWO MORE 14 rd mags!!!! And those things ain't cheap! They're like $40 bucks a pop most places, and he would've been perfectly justified in not even sending one of the 14 rounders anyway because I still had the one I originally purchased. So to summarize, I paid a grand total of $740 for two RAMI's, which included shipping and the FFL transfer, which, at $350 ea. was the best deal I've ever seen before or since for those guns, and now I've got a gun that LISTS for $54 bucks more of the LIST price of $557 of the gun I originally bought, and got another $80 bucks worth of magazines to boot! I have nothing but great things to say about the one polymer gun that is working fine, and can't say enough good things about CZ's (via Matt) off-the-scale GREAT customer service, and I ended up with the gun I wished I could've bought in the first place! Oh, and lest it go unnoticed, CZ paid shipping both ways!! It's not very often that I spend seven or eight hundred bucks, have part of that purchase break, have to use a foreign company's customer service department, and be happy as a pig in mud over the way it all turned out. I could get used to this real easy!! Big-time kudos to CZ-USA and their staff!! Blues

01-23-2008, 09:28 PM	#2
billy Moderator Join Date: Jul 2006 Location: a secret lab on the shores of lake titicaca Posts: 15,821 Images: 10 Blog Entries: 159	i KNEW i liked that company! __________________ ignint mcnugget... the slug o love sez... remember kids two warning shots to the head for safety!

01-29-2008, 04:34 AM	#4
Farmer Senior Member Join Date: Nov 2007 Location: Limbri NSW Au Posts: 346	Just a note. My CZ527 is now 4ish years old, when i purchased it it had a burr in the breach also. The aust importer had it ground out, and now im the happiest gun owner. I really love this gun. Leuopold scopes also did a similar thing to me. I have a 6-20x50 that i bought in 1990. In 2004 it wouldnt keep centre. I returned it to the gunshop who posted it to the importer for repair. 4 weeks later i got a phone call from the gun shop. The scope had been returned to the states, repaired, returned to the same position it left in. It was rifle tested and results incl card sent and a letter explaining all the work done like replacing the crosshair part and thanking me for using it as a real scope. Polished and returned all for free. __________________ Cheers, Rob I'm into gun control - I always use both hands!!!!!!!

01-28-2008, 08:38 PM	#3
Oppy Member Join Date: Nov 2007 Location: Seattle Posts: 17	Rarely, these days, do you see CS like that. Quality CS is a big bonus. Thanks for sharing. The good ones deserve our business.