Good responce from Federal Ammo

dhermesc · 05-26-2005, 11:12 AM

Was target shooting with my 6 year-old over the weekend and opened a 550 round box of Federal 22LRs. Using my 10-22 we had at least 20 that refused to go off out of about 100 fired from that box (very distracting when teaching safety to a child). I even tried sending a few of the duds through his Stevens Favorite - and still no luck. Called Federal and explained the issue to them, they are mailing me a new box of ammo - no forms, no return of unfired rounds no hassel at all. Their only requirement was that I read them the lot number off the side of the box. It's bad that they had so many failures in one box but at least they made good on it.

:right:

Doglips · 05-26-2005, 11:41 AM

sounds like a good way to keep customers

ShooMac · 05-26-2005, 06:11 PM

I am glad to see that Federal understands that keeping a customer happy is worth more to them then a brick of .22LR. They have already reaped dividends with your post here at G&G. Too often people simply complain, but fail to share good experiences like this one.

Troy · 05-27-2005, 03:15 AM

same thing happened to me as well. i bought the 550 pack of copper washed hp's and had a bunch of duds. no prob, made arrangements with Federal, and i was sent a new brick. been a pretty loyal customer with nothing but good to say ever since.

3 WEELIN GEEZER · 05-29-2005, 02:27 PM

:ballons: I sometimes get duds but I just throw them away (sort of) and attribute it to the law of averages. I always take more than one box and they are all different brands because some seem to work better on certain days. I dunno maybe its just me.

05-26-2005, 11:12 AM	#1
dhermesc Senior Member Join Date: Apr 2002 Location: East Central Kansas Posts: 1,762	Good responce from Federal Ammo Was target shooting with my 6 year-old over the weekend and opened a 550 round box of Federal 22LRs. Using my 10-22 we had at least 20 that refused to go off out of about 100 fired from that box (very distracting when teaching safety to a child). I even tried sending a few of the duds through his Stevens Favorite - and still no luck. Called Federal and explained the issue to them, they are mailing me a new box of ammo - no forms, no return of unfired rounds no hassel at all. Their only requirement was that I read them the lot number off the side of the box. It's bad that they had so many failures in one box but at least they made good on it. :right: __________________ Liberty is for those that claim it.

05-26-2005, 06:11 PM	#3
ShooMac Senior Member Join Date: Apr 2002 Location: North Carolina Posts: 354	I am glad to see that Federal understands that keeping a customer happy is worth more to them then a brick of .22LR. They have already reaped dividends with your post here at G&G. Too often people simply complain, but fail to share good experiences like this one. __________________ "Good. Bad. I'm the guy with the gun." - Ash

05-26-2005, 11:41 AM	#2
Doglips Senior Member Join Date: Mar 2002 Location: Cocoa Florida Posts: 9,088	sounds like a good way to keep customers

05-27-2005, 03:15 AM	#4
Troy Senior Member Join Date: Sep 2004 Location: Manitoba Canada Posts: 2,505 Images: 3	same thing happened to me as well. i bought the 550 pack of copper washed hp's and had a bunch of duds. no prob, made arrangements with Federal, and i was sent a new brick. been a pretty loyal customer with nothing but good to say ever since.

05-29-2005, 02:27 PM	#5
3 WEELIN GEEZER Member Join Date: Jul 2004 Posts: 67	:ballons: I sometimes get duds but I just throw them away (sort of) and attribute it to the law of averages. I always take more than one box and they are all different brands because some seem to work better on certain days. I dunno maybe its just me.