RCBS Customer Service

pferraro · 11-07-2007, 08:25 PM

So I call RCBS up. I tell 'em I bought a used Piggyback II. I tell 'em I dropped one of the knurled screws that holds the indexing rod to the shell plate. I DROPPED IT and couldn't find it. How much for a new one, I ask.

They tell me no charge.

I tell them I need a new bushing for the index rod - a wear item. How much, I ask.

They tell me no charge.

The also will ship me a new spring for the arm that 'senses' a cartridge for the powder measure.

What an awesome company...

lefty o · 11-07-2007, 08:56 PM

in the reloading world, several companies have great customer service. dillon, rcbs, and redding. in the rare instance you need support from one of these companies, you'll get little grief, only good service.

XJTFLYR · 11-08-2007, 08:54 AM

I had a similar situation with MidwayUSA.. I bought a set of 45acp dies from them.. However my decaping/resizing die was for some reason not the right size, even though it said 45acp on it. I called them up, and they overnighted a new die right away. They didn't even want me to sent the defective one back!! It's nice to see that level of customer service still is around..

Muthagoose · 11-10-2007, 12:14 PM

Midway and RCBS

Hard to beat'm

XJTFLYR · 11-10-2007, 01:43 PM

Quote:

Originally Posted by Muthagoose

Midway and RCBS

Hard to beat'm

Virgina, MN huh? I was born in Hibbing.. I still have family in Auroa/Hoyt Lakes

ninwnc · 11-11-2007, 07:23 AM

A couple of years ago I loaned my RCBS press to a friend. When I got it back, the spent primer catching tray was missing. I called RCBS and told them this and they sent me a new tray. No charge.

It's nice to know the words "Customer Service" are as important to them as they are to us.

Nick

jerry · 11-11-2007, 08:22 AM

Same experience with RCBS.

sandy4570 · 11-26-2007, 09:46 PM

RCBS send me a free decaping pin and rod for my broken 7.7 X 58 mm free of charge . Thier neck sizing dies are the best

454PB · 11-29-2007, 11:26 PM

Happily, this is not new. 25 years ago, I owned an old set of .45 Colt dies. I was shooting hot loads, and the crimping die would not produce a solid crimp. I suspect the dies I had were designed for the older .454 diameter bullets. I wrote a letter to RCBS and explained the problem. They sent me a new set of dies, and didn't even charge me for shipping!

11-07-2007, 08:25 PM	#1
pferraro Registered User Join Date: May 2006 Posts: 10	RCBS Customer Service So I call RCBS up. I tell 'em I bought a used Piggyback II. I tell 'em I dropped one of the knurled screws that holds the indexing rod to the shell plate. I DROPPED IT and couldn't find it. How much for a new one, I ask. They tell me no charge. I tell them I need a new bushing for the index rod - a wear item. How much, I ask. They tell me no charge. The also will ship me a new spring for the arm that 'senses' a cartridge for the powder measure. What an awesome company...

11-11-2007, 08:22 AM	#7
jerry Senior Member Join Date: Mar 2002 Posts: 10,882 Images: 9 Blog Entries: 1	Same experience with RCBS. __________________ I'm a down home back woods redneck

11-07-2007, 08:56 PM	#2
lefty o Senior Member Join Date: Mar 2002 Location: mn Posts: 4,806	in the reloading world, several companies have great customer service. dillon, rcbs, and redding. in the rare instance you need support from one of these companies, you'll get little grief, only good service.

11-08-2007, 08:54 AM	#3
XJTFLYR Member Join Date: Aug 2007 Location: Houston, TX Posts: 50	I had a similar situation with MidwayUSA.. I bought a set of 45acp dies from them.. However my decaping/resizing die was for some reason not the right size, even though it said 45acp on it. I called them up, and they overnighted a new die right away. They didn't even want me to sent the defective one back!! It's nice to see that level of customer service still is around..

11-10-2007, 12:14 PM	#4
Muthagoose Registered User Join Date: Sep 2006 Location: Virginia MN Posts: 14	Midway and RCBS Hard to beat'm

11-11-2007, 07:23 AM	#6
ninwnc Senior Member Join Date: Jan 2006 Location: Western North Carolina Posts: 435	A couple of years ago I loaned my RCBS press to a friend. When I got it back, the spent primer catching tray was missing. I called RCBS and told them this and they sent me a new tray. No charge. It's nice to know the words "Customer Service" are as important to them as they are to us. Nick

11-26-2007, 09:46 PM	#8
sandy4570 Member Join Date: Nov 2007 Posts: 19	RCBS send me a free decaping pin and rod for my broken 7.7 X 58 mm free of charge . Thier neck sizing dies are the best

11-29-2007, 11:26 PM	#9
454PB Member Join Date: Mar 2005 Location: Helena, Mt. Posts: 42	Happily, this is not new. 25 years ago, I owned an old set of .45 Colt dies. I was shooting hot loads, and the crimping die would not produce a solid crimp. I suspect the dies I had were designed for the older .454 diameter bullets. I wrote a letter to RCBS and explained the problem. They sent me a new set of dies, and didn't even charge me for shipping!