[neophyte]

ALL THAT HAVE A NEED to talk to Ruger

Sturm, Ruger & Co., Inc.

go to this site. On the right hand side is a place to talk to Rugers CEO

Do your thoughts in part 1-part- part-3 sign each with your phone #.

Product Service - Newport, NH
Service inquires for Shotguns, Revolvers, 22 Charger Pistols and all Rifles except Police Carbines.

Sturm, Ruger & Co., Inc.
Product Service Department
411 Sunapee Street
Newport, NH 03773

Telephone: 603-865-2442

Express yourself; express your disappointment. Keep asking for another supervisor until you get resolve.

Ranting and Raving will not get you anywhere. Expressing yourself with clarity will.

Ask for and write each name that you talk to. Keep a record. When a manager returns your call have the names dates available; with your understanding of such calls.

Any returns to any company should have a "list" of your disappointments, blemish, broken, damaged, whatever. Keep a copy for future reference.

[GlockMeister]

Quote:       Originally Posted by Aaronb2245

I simply would have requested my money back and moved on to another product. You are allowing this to stress you way more than I would allow myself...... Aaron

Not an easy thing to do once you've taken possession of the item and brought it home. You just can't take a firearm back and demand your money back as if it's a bicycle you bought at WalMart.

As for your post, I can understand it, really I can. But it isn't just about this issue, but it's this issue where I'm taking a stand and I will no longer just bend over and take it because corporations are only there to get the sale, then once the sale is final, treat people as if they don't need them else as a customer anymore, because they've already gotten the money.

[knightRider]

good luck .

[oldjarhead]

Stop, cool off, and write a letter to the CEO of Ruger and send the pics.
He will take it from there. I've been there done that and Ruger has always been more than co-operative in making thing right. If you don't want the Ruger anymore there are many western style revolvers on the market.
Heritage put out some fine revolvers in .45 Colt.
Bottom line...don't play the games with reps.
It does, however, seem that everyone in the chain is trying to help solve your problem.

[GlockMeister]

Yes they are, but what I'm upset about is I gave them the time, I finally get it back and because someone either screwed up or didn't notate what they did on paper, I have to send it back, yet again. What's upset me is I bought this thing in May, here it is July, I've yet to get to shoot it and enjoy it and it might be the end of July or even early August before I get it back again. Fine, I can deal with it, I have to. But compensate me for all the trouble. And not with a Hat and A t-shirt.

They took care of the finish. They re-blued as a matter of fact.

I've said it before and I'll say it again. I have to find out, or have someone at Ruger find out, before I leaves my house again, if maybe someone did compensate me and did so by giving me a .45acp conversion barrel? But if they did, they didn't notate anything other then returning 2 cylinders with the gun,padlock and case. And because the gun didn't come with a conversion barrel and nothing says that it was timed or head spaced checked with my gun, they can't risk it. So it's the fact someone didn't do a thorough job that I'm having to send it back and not because there's something wrong with it. That's what has me peeved.

But I hear ya,'

[thunderjohn]

GM, I can't blame you a bit. People that don't understand you getting
mad have probably never gone through this before. I don't it doesn't
help your situation, BUT, be glad you're not dealing with Taurus!

[oldjarhead]

One of the biggest problems with manufacturers I've experienced is their customer service people are little more than robots who spew their rhetoric from a manual or 3-ring binder. Many have absolutely no knowledge of the products a company may produce.
If it ain't in the book, they're lost and will try to adlib. That's why I always go to the top. If that CEO doesn't know how to handle a situation...he's got the wrong position.
Sure hope it works out for you in the end.
Personally, I don't care for Ruger or their quality. They ruined an orginal Bearcat (1968). Said they couldn't replace or repair the cylinder pawl screw unless they made an up-date modification to it. They did send the old parts back to me though so maybe I can get it back to its original configuration.

[GlockMeister]

Well, I got a call from Ruger this morning about the message I'd left on the persons voicemail over the weekend in regards to finding out who'd worked on my gun and finding out if the extra cylinder was in compensation or whatever. I was told no, that it was more than likely a mistake. And they did apologize. Top Notch customer service. and I feel I must mention I've never had a complaint with that side of this whole situation.

But get this. I was informed they got my "Tell The CEO" letter that I'd just done what, Saturday night? WOW!!! which she pointed out was quite lengthy. I am so surprised they got it let alone read it so soon. That is amazing.

Anyhow, she said they don't normally do it, but they would give me a .45acp conversion cylinder for my all trouble, but the gun still has to come back., well you get the idea. But they said they would try to get it back as soon as they could.

I did say, I enclosed the letter as I was asked to, explaining why it was being returned, yet again, and that since it has to come back yet again, and had it not have to go back, I was going to keep it as it and not mention the small copper discoloration under the loading gate, because it's very small, but since it has to go back, I've brought it up for them to decide what to do at their discretion?

So although I am happy they're going to give me the conversion cylinder for my troubles, I am still bothered by the lack of quality control that has been the cause, in my opinion, to all this grief.

Something I'd like to also mention, the very first one I got, which was returned to the wholesaler because the bluing came off the spur side of it's cylinder, and this one, with the blemish under the bluing on the metal, which is the cause of all the trouble with it, that the two were very close in serial #'s. I have a feeling, there was a bad run, and the wholesaler and maybe others, depending on the size of the run and all that, got them...

So U.P.S. is due here sometime today to pick it up. I'll let you know when I get it back.

Your G&G friend, Ron (GlockMeister)

[Romey]

Sounds to me like the parts were not cleaned propperly or was at the end of some dirty degreaser ect before blueing,it happens., they are selling facotry products.
I have seen it on alot of firearms BEFORE i left the gunshop.
All in all it seems like they have done what you asked of them and alot more then I would exspect. I have always like Ruger and been treated well with them,as said, much as i do like Taurus products, be thankful you arent dealing with thier customer service.

[9mmfan]

Quote:       Originally Posted by TRUE GRIT

I hate to say this but Ruger quality control has really gone down hill. They have always been one of my favorite companys in regards to producing a quality product that far exceds its price. As of the last few years you just dont seem to consistently get what you used to expect from a Ruger firearm. Apart from QC there seems to be a lot of minor changes to dimensions and tolerances in regards to things like mag fit in the 10/22 and Mini-14/30. A rifle produced 10 yrs. ago and a new production piece often will not reliably fit/feed mags with each other, something untolerable in such a iconic platform. I hope they work thru whatever difficulties / changes they have going on since Bill Sr. 's passing cause it truly pains me to say anything negative about a company that has given us so many great firearms ( and memories of using them).

I agree their Q.C. has went down hill. What happened when they first came out with the P-85? They had to have a recall on it. What happened when they came out with the SR-9.......another new gun and another recall. No wonder they don't offer any type of warranty anymore with their firearms. I wouldn't buy a BB-Gun without a warranty. Good luck Glock Master, if you have any more trouble, I would make a You Tube video with the bluing coming off and e-mail the folks at Ruger a copy.

[GlockMeister]

UPDATE:

FWIW, it's already back @ Ruger. Hopefully, I'll have it back by my B-Day (August), if not sooner? <(•¿•)>

[billy]

<+>^>><
i made a dead fishy!

[ArkansasHunter]

Could it be possible these two pistol's are 2nd's ? Do gun manufactures sell 2nd's. ?

[9mmfan]

Quote:       Originally Posted by GlockMeister

UPDATE: FWIW, it's already back @ Ruger. Hopefully, I'll have it back by my B-Day (August), if not sooner? <(•¿•)>

Sounds like good news G.M., that would be great to have it back before your birthday. Keep us posted.

Ruger has had a great reputation, there 10-22's and Mark II handguns are some of the best .22 plinker's that's ever been made.

[GlockMeister]

FINAL UPDATE:

Well all, Ruger sent a call tag and UPS picked my Ruger up on this past Monday 7/14, Ruger took receipt of it on Tuesday 7/15 and I got it back today 7/16? WOW. What outstanding customer service.

I figure if I can both call and write and complain, as well as express it here, I can also step up and let those also know when they, Ruger has also done things right as well, and that they have.
The gun came back looking better then it did the first time I got it back. They took care of the little mark I mentioned, that I said had it not had to go back again, I'd of just kept it as is, because it was so small. But since it had to go back, I'd bring it up and point it out and let them do with as they saw fit. It was a small blemish under the loading gate and it is now GONE also.

They sent me a/the .45acp conversion cylinder, as I'd requested as compensation for all my/the trouble. The fit and finish of it all is BEAUTIFUL! But, in truth, that's the way it should have been the very first day I got it. But they did make it right and then some, by compensating me, which they didn't have to do and in getting it back so fast this last time.


I bought it in late May, and now, in mid July have it to now shoot.. Even though it started out horrible, it ended up even better then it should have. I think the next time I get a Ruger, and yes, based on the way they handled this, there will be, I'll probably go with something in stainless though? lol

I can now say, Sturm,Ruger- Thank you, you ROCK!☺☺☺ < 3 rocks as a matter of fact.lol

[neophyte]

Glockmeister: Sir; congratulations. Not so much about the ''Ruger'' Fixin's

More about the ''talk'' to the "CEO"

This might just prove that someone is listening. Wouldn't that be wonderful.

Ruger is my first go to for my handguns, investing in shooters. My experiences with Ruger have been quite favorable, notwithstanding your experiences.

Glockmeister; you have proved again, talk to the "MAN"


Range report; Sir; with pictures

[GlockMeister]

Range report going to be or rather could be a good while. lol I'll do my best to accommodate though. I'm not one for advertising if you know what I mean Neo?

[neophyte]

Glockmeister: Sir; perfectly understood. The thing was made for shooting and now; you need to do some shooting
I'm still stoked with the speed and response from Ruger. good deal

[Paper]

Quote:       Originally Posted by GlockMeister

FINAL UPDATE: What outstanding customer service.

I'd like to agree with you, but in reality, someone either got fired or someone got threatened to be fired because of all the bad customer service you've dealt with before this..

In reality, it's still the same crappy customer service you've gotten since you first received the pistol, except someone got a size 12 upside the butt and they actually were forced to do their job or risk another ass chewing or worse..

You shook someone up and it got to someone who could actually do something about it.. You shouldn't have had the problem in the first place.

I've had hit and miss luck with Ruger. My first Ruger was a Single Six that was much more accurate if you threw it than if you shot it. It turned into something else in less than a year.. My second was a 10/22 that was fine, but I sold it and boycotted Ruger for years because the company wouldn't cover their employees if they were injured on a motorcycle, but if they were drunk in a car, they were fine.. (long story)

After years of pressure from gun loving motorcyclists, they finally changed policy and I returned to Ruger products. My guns from them lately have all been fine, including the LCP I bought a bit over a month ago.

But your current issue has brought back that sour taste in my mouth.. Anytime you have to basically kick someone in the butt to actually care enough to do their job, I tend to avoid them..

I hope the pistol you now have is more than you could ever ask for.. But what you have gone through will make me think twice about purchasing a Ruger product in the future.

[madcratebuilder]

Quote:       Originally Posted by ArkansasHunter

Could it be possible these two pistol's are 2nd's ? Do gun manufactures sell 2nd's. ?

No, the legal ramifications would be catastrophic.


GlockMeister
Glad everything worked out. Does the guns serial number end in 666 by any chance?