Twice I`ve made a mail order, twice it goes nowhere.
Savage? No problem sir! The stuff is on it`s way
Ruger? zip.... Try and contact them? Seemingly, its phone only, I`m 12,000+ miles from them, do I wnat to spend what the order is worth on a phone call?
I sent emails, I got the non reply crap until finally: You`re order failed to process..
Oh Really? WTF not tell me WHY?!?!
Ol` Bill Ruger wouldn`t have let this crap stand.
No wonder they are going to heck in a handbag.
I`m sour now.... I want my Ruger stuff..
Its like, a pistol soft case, some decals, a cup or 2.. Not a barrel or anything remotely suspect.
I used to be a real Ruger fanboy. Recently, I purchased a MkIII Competition Target that had problems with jamming. Had to send it in on my dime and wait 2 1/2 to 3 months for them to fix it. No note explaining what was fixed or phone call letting me know it was on it's way. It showed up with a computer printout saying barrel/receiver repaired. That was it.
In the past few years, they've laid off a couple of hundred people. Perhaps the cuts were in the quality control and repair departments.
Ruger still has lots of people that love them. However, most of them haven't had any recent dealings with them.
Johnny, that seemed damned peculiar. I have an old Ruger Mark I .22LR pistol that wasn't shooting very well. So I emailed them with the pistol's serial number and asked A) When the pistol was manufactured; and B) for any advice they had on why it wasn't feeding right. (I was trying to shoot Winchester hypervel 36 grain hollowpoints, that being the .22 ammo I had on hand.)
Ruger's Customer Service people emailed me back a day later with the information that my Mark I was built in December of 1963. They sent me a link to their website, which has a lot of manuals available as PDFs, that took me to the manual for the Mark I. I printed the manual out straightaway.
As far as the feeding issue, they suggested because it was an older model I'd purchased used that I clean the daylights out of it, especially the feed ramp. They pointed out that the Mark I was designed to shoot standard velocity 40 grain solids, not hollowpoints. The angle of the ramp is such that the edge will catch on the hollow nose of the bullet and jam it between the ramp and the magazine, which I had learned the hard way. This ruins the bullet. It does not happen every time, but it happens at least twice with every magazine. Bottom line: don't use hollowpoints.
They also suggested that I buy boxes of 40 grain solids from different manufacturers and find out which it preferred. (I was already planning to do that.)
The sum of all this was that Ruger gave me the degree of customer service they are famous for. The fact you have been getting nowhere with them astonishes me. Johnny, you might try emailing them instead of phoning, international rates and time differences being what they are. Give them the details (what you ordered and when), tell them that your mail orders appear to have been ignored, and ask what can be done to rectify the situation. I bet they'll be back in touch via email within 24 hours with profuse apologies and fix things for you.
Give it a try. Emails are free, you know. If that doesn't work, then use the phone. But it seems damned odd of Ruger to act that way. I've never heard the like about them.
Okay, I re-ordered the order. It failed, I sent 2 emails asking why, got 2 different answers.
Answer one: it`s ya billing address, buddy. She`s no good.. Huh? Savage and everyone else has found me...
Answer two: We cannot process this credit card, andother option is to send a money order in US dollars to Prescott..
Any Emails I send, I get an automated reply telling me some one will answer me within 3 working days.. I`ll then get a somewhat cyptic one sentence answer a few days later.
I`d send them a money order, but how do I know what the postage will be on the package?
Bottom line is they don`t want me to have their stuff..
