I sent my Steyr M9 in to the american based headquaters b/c I was having problems with the trigger safety resetting. I got it back in two weeks! repaired, cleaned, and test fired. I paid shipping to get it there, they serviced it free of charge, they paid returning costs. I couldn't ask for better service and am extremely pleased by their customer service and the speed that they got it back to me. Anyone with a problem I recommend that you contact them online and see if they will fix it for you.