Last weekend, i bought a brand new Mossberg 535 12 ga., that came with 3 chokes. The one in the barrel was a modified, the other two (imp. cyl and full) were for a 20 gauge. I have emailed, called all to no avail. The dealer has tried as well. This is giving me a bad taste for Mossberg, as I also own a 4x4 30-06, purchased when it first came out as well. Does anyone know a backdoor line, etc...?
just don't know........delt with mossberg once and they were top notch..........
out of courrisoty, does the serial number on your box match that of your gun? the dealer could had crossed-up the boxes.........
as for mossberg not answering the phone or emails.......can't say. possibly shut down for the holidays of Veteran's day thru Thanksgiving? or a re-tooling period?
They area well established strong company, bound to be a reason.
here it the contact info off of their site:
O.F. Mossberg & Sons, Inc.
7 Grasso Ave.
North Haven, CT 06473 Telephone: (203) 230-5300 (8 a.m. - 4:30 p.m. E.S.T.) Fax: (203) 230-5420
For Service Inquiries: 800-363-3555
__________________ Order without liberty and liberty without order are equally destructive. Theodore Roosevelt
I had a question about their plinkster guns so I emailed them at customer service. I never got a response so a month later.......I bought a Marlin .22. Maybe they are so busy with their government contracts that they don't have time for you and I ??
Had the same problem today. emails won't get answered. phone the main office, select o at the prompt to get a person. they called me back from service in Eagle Pass
in about 20 minutes!!
Location: In the Hollow Log along the Susky, Central Pa.
Posts: 46
don't bother with the email .call direct . when I needed firing pins for my Silver Reserve one cal l had them in a week no cost. Email to CS goes to Maverick and they take for ever.--JMJ--
E-mail seems to be a secondary function for them. Get in the phone queue and wait it out. You'll get someone, but you may have to wait 15-20 minutes. There only seems like a few different operators, from a quick comparison of the different 'voices' I've talked to the dozen or so times I've called.
Don't send an e-mail. Call the 800 number to SERVICE at Eagle Rock, TX, and you'll get someone to help you. Parts replacement is quick, they either ship via FedEx, or you can send in to have the work performed if you are uncomfortable doing it yourself.
I work for a company with very good people. MOST OF THEM ARE IN THE 45 PLUS AGE GROUP . they could walk you through a fix on the phone no prob but to e-mail they would have to have their kids show them how to turn on the computer.
lol. ive been tryin to get a recoil spring from them since early march. i started with emails, wich like you guys have said do nothing. so i started calling. ive had to make about 5 or 6 calls. they did each time say they were gunna ship one out. i actually ended up talkin to one of the people i originally talked with and she told me she sent one out personaly on apr. 2nd. it is now april 24th and nothing. i actually called them on like the 19th and said what the heck im gettin pretty pissed off here why hasnt it arived yet. they told me it prolly got shipped out by normal mail and prolly got lost. the guy then told me he would send another one, so were up to like 4. its been a week and still no recoil spring. im getting ready to just ship the gun back minus the recoil spring and tell em i want a refund.
himw sorry to hear about your issue with Mossberg feller. I called Mossberg last week to place an order for some accessories and afterwards the rep and I shot the breeze a few minutes.
I asked him if business was boomomg and he said yes !!! This may be due to the gun and ammo shortages. There trien to keep up with demand.
I'd suggest you keep calling and while your waiting for this matter to be resolved try chewing some of Wriggles extra polar gum for that bad taste in your mouth. LOL
They'll take care of it...A.H
__________________ IN GOD WE TRUST NRA MEMBER
Last edited by ArkansasHunter; 04-24-2009 at 08:55 PM.
lol, thanks for the advise ark. im really not to mad, cause i know what its like to work somewhere that has a high demand for your product for a lasting while, i just want my spring, lol i havnt even shot the damn thing yet. in time i guess, i trust them for some reason.
If someone buys a gun and it has a piece of lint on it they immediately call the factory and complaign. Then they ask the mfg what are they going to do about it. The mfgs are so innidated with these calls and emails that they can't even run their businesses. Just go down to the gun store and buy the choke you need.
thats what a business is supposed to do. thats why theyre doin what theyre doin. they know what they are gunna be dealin with and they chose to go into business and deal with it.
i buy = you supply , me not happy = you fix problem.
I have never had a problem with them, and haveing worked in a gun shop for more than a few years I had to deal with them and a lot of others. they actually were one of the better ones. It is hard to please everyone, and with more people trying to get more and more for less, I am certain the you fix the problem thing is being over stretched.
I bought a lawn tractor not to long ago, and it was scratched down to the metal on the hood. I ask if they could do anything about it, and they took 10 percent off of a 1400.00 lawn tractor. I had really only asked if the could do any, meaning could you give me some touch up paint. That was at tractor supply. That was a very nice company. I had a smith and wesson 248 that the spent shells would not come out of the cylendar, and when I called, and asked what to do about it, they asked me to send them the gun. They went over that whole gun. Polished everything, did trigger work on it, and when I got it back, no charge.
sometimes you get lucky, some times you just have to wait for things to get fixed. The trouble is, to many people want everything now, and for nothing.
I can tell ya, no one at that company is deliberately not getting you the help you need. Some time there just are not parts available, some times things get lost.
There is NO Customer Service at Mossberg. I've emailed them on 3 occasions trying to give them an adequate opportunity to respond to my issue and there's been ZERO response. They don't care and have lost all my future business. Below is how my issue started and my first letter to the "deaf ears" at Mossberg customer service:
To whom it may concern:
I recently purchased my first "Mossberg" shotgun for my oldest son (to be his first gun) - a 12 ga model 500 - your part number 52264 on Sunday November 8th at a Gander Mountain store in Green Bay, WI. The gun came assembled with a standard barrel and an extra rifled barrel with fixed sights. When I attempted to change barrels I could not fit the mounting screw of the rifled barrel into the receiver tube to get it to mount properly.
The entire gun along with the screw itself has a camouflage coating and its my opinion that in the coating process on the screw, the pitch valleys between the threads became coated with this material hence altering the inner diameter of the thread. I compared the two screws from both barrels at diameter with a digital vernier and found them both to be .427" diameter at thread OD. I then removed the black metal retainer clip from the screw on the rifled barrel allowing the screw to be detached from the welded ring post on the barrel itself. I chased the threads on this screw with a 7/16" tap and quite a bit of material came up from the screw on my tap.
Obviously this is way beyond what I think you'd expect your typical customer to do, but the Gander Mountain store where I purchased the gun was 50 miles (one direction) from my residence and I highly doubted that they'd take my travel time and expense into account for an exchange & return. This modification completely remedied the problem and everything is now fine but I thought you should be aware of this. Especially for the fact that it's noted in the manual "that a little head space between the magazine tube and the take down mount is normal". I could only get this screw started for approximately one revolution and knowing machinist handbook standards, I knew I had a problem. As this is a critical consumer assembly part for "safe" operation of the weapon you may want to test each screw for fitment before assembly as someone might miss this detail and have an accident with resultant liability on your end. As I mentioned above, this is the first Mossberg in our household and I'm a bit concerned about your assembly practices and quality control.
I'd appreciate a response and the opportunity to review this matter further with you. I can be reached at the number listed below.
Mossberg customer service issues? 
