Bass Proshop GRRR!

[PONTIACDM]

Me on the phone with Bass Pro:

Associate: Can I help you?
Me: Do you have any small pistol primers?
Associate: Yes a box and a half.
Me: Can you hold a box for 30 minutes I'll be right there? My name is Messinger.
Associate: Yer sir I'll put your name on it. You want the whole box 1000 primers right?
Me: Yes sir, Thank you.

I get to Bass pro at the counter. I tell him my name and he brings the box of primers out with my name on it.

Associate: I can only sell you 500 primers at a time.
Me: I was told on the phone I could have the whole box.
Associate: I don't know who told you that but I can only sell you 500.
Me: I was told before I left my house I could have the whole box. You have the whole box in your hand with my name on it.
Associate: I'm not supposed to do that.
Me: Well That was what I was told and I want the whole box.
Associate: Do you want me to call a manager?
Me: Yes I do.

Manager didn't show after about 10 minutes.
I look at my brother and say problem solved.

Me: Sir I want 500 and my brother here wants 500.
Associate: With a disgusted look on his face. Pause............ Are you a rewards customer?
Me: yes I am.
Associate: Rings me out have a nice day.

I leave with a grin and a chuckle.

[kansascoyote]

stick em where it hurts lol . good story

[bigbuddy21]

there's always a way around the idiotic regs. good for you!

[DaTeacha]

Similar idiocy, car related.

My BIL has an older Trans Am that he takes to the drag strip now and then. Mostly he just works on it. Once upon a time he blew a hole in one of the set of 8 matched pistons. It took a long time, but he found that TRW here in Cleveland had pistons that would match up with his. He contacted them, and was told they only had 6 left. He said he would take all 6. He was told they could only sell them in sets of 8 so he couldn't have them. He pointed out that they only had 6 and no more were to be made for his 70's vintage car. They said they could only sell sets of 8 since they were matched and they couldn't break up a set. He asked how they managed to have 6 left when a set consisted of 8. They said it was a production overrun or something of the sort. He said they should be able to sell them then. They said they could only sell sets of 8.

This went on for a couple of weeks before he finally got them to part with the pistons.

People have been doing the bring a friend maneuver at The Fin in Ashland for a while now. The guys in reloading get a little annoyed (their limit is 1000 pistol and 1000 rifle per customer per visit) but can't do a whole lot about it. Another tactic is to come in, pick up your primers, leave, and come back in a little while for another brick. They just don't ask the guys in reloading for them but simply pick them off the shelf just like in the good old days a couple of months ago.

Lately, they've had primers every time I've gone in. Not cheap at about $40 per thousand, but they have some.

[Chapman87]

I love how people think they deserve everything and then some. Just because an associate said you could have the whole box, which was his mistake, you couldnt just follow the rules? You had to call a manager (which are always very busy) and complain to him/her? You should have just had your brother buy you one from the beginning. Why make such a big deal?

[jimkim]

The last time I called our Bass Pro Shops they told me they no longer sold them by the thousand, only by the hundred, and they were $4.99 a box.

[PONTIACDM]

Originally Posted by Chapman87

I love how people think they deserve everything and then some. Just because an associate said you could have the whole box, which was his mistake, you couldnt just follow the rules? You had to call a manager (which are always very busy) and complain to him/her? You should have just had your brother buy you one from the beginning. Why make such a big deal?

If I had thought of it sooner I would have just done it that way. I don't think I deserve everything and then some. Way to judge me. I never raised my voice or got an attitude with the guy, that's not my style. If you re-read my post you will see that. It was obvious that I was telling the truth because of the box having my name on it. However if he gave me the attitude that he gave the guy in front of me it would have been another story. All that guy did was ask to have a scope mounted to the gun that he was buying right then. I wasn't going to complain to the manager either. I was going to tell him/her what the problem was and let them make a decision. I was promised something by an employee of the store. I am expected to keep my word why shouldn't they have to do the same?

[Chapman87]

Originally Posted by PONTIACDM

If I had thought of it sooner I would have just done it that way. I don't think I deserve everything and then some. Way to judge me. I never raised my voice or got an attitude with the guy, that's not my style. If you re-read my post you will see that. It was obvious that I was telling the truth because of the box having my name on it. However if he gave me the attitude that he gave the guy in front of me it would have been another story. All that guy did was ask to have a scope mounted to the gun that he was buying right then. I wasn't going to complain to the manager either. I was going to tell him/her what the problem was and let them make a decision. I was promised something by an employee of the store. I am expected to keep my word why shouldn't they have to do the same?

I apologize. Yes then should keep their promise but if its against policy its against policy. I guess I have worked retail too long.

[DaTeacha]

You see so many jerks when you work with the public that's it's hard to see that sometimes it is not the public that's being the jerk. There are employees that screw up, too.

In my business - public school teacher - there are just some parents who are chronic complainers. Except when you meet people out of school, the only ones you see are the bellyachers, so it makes you wonder about everyone else. The happy parents don't bother you at school to say they think you're doing a good job, but the complainers sure do the opposite. I imagine it's the same working in a store - the happy customers just pay and smile and don't say much. Rarely if ever does a clerk, stocker, whatever, get a compliment or a thank you.

At least in my business, when you see the happy parents out and about they are usually pretty quick to tell you that your efforts are appreciated.

[troy2000]

Originally Posted by Chapman87

I love how people think they deserve everything and then some. Just because an associate said you could have the whole box, which was his mistake, you couldnt just follow the rules? You had to call a manager (which are always very busy) and complain to him/her? You should have just had your brother buy you one from the beginning. Why make such a big deal?

If I lived in your area I'd ask what store you work for, so I could stay completely away from it.

If a store won't stand behind the word of its employees, and the manager is too 'busy' to straighten out the resulting problem, it has no business being in business.

It's a good thing you never met my wife. We bought over three hundred dollars in groceries one Thanksgiving, at a store which had advertised a free turkey to anyone who spent fifty dollars. When the clerk told her she could only have one turkey instead of the two she wanted, Cindy had her cancel out the sale.

Then she sent the groceries through the check stand in five portions, along with five turkeys: one with her, one with me, one with each of our two sons, and one with her mother. The clerk (and the store) would have been better off just accepting that my wife had bought six times the minimum purchase, and wanted two turkeys.

I don't like retail Nazis who believe the purpose of store rules is to thwart the customer and keep him in his proper place, rather than to serve him.

[99z28monster]

Amen troy.

[.22hustler]

Originally Posted by troy2000

If I lived in your area I'd ask what store you work for, so I could stay completely away from it.

If a store won't stand behind the word of its employees, and the manager is too 'busy' to straighten out the resulting problem, it has no business being in business.

It's a good thing you never met my wife. We bought over three hundred dollars in groceries one Thanksgiving, at a store which had advertised a free turkey to anyone who spent fifty dollars. When the clerk told her she could only have one turkey instead of the two she wanted, Cindy had her cancel out the sale.

Then she sent the groceries through the check stand in five portions, along with five turkeys: one with her, one with me, one with each of our two sons, and one with her mother. The clerk (and the store) would have been better off just accepting that my wife had bought six times the minimum purchase, and wanted two turkeys.

I don't like retail Nazis who believe the purpose of store rules is to thwart the customer and keep him in his proper place, rather than to serve him.

I believe I married Cindy's sister,lol...

[PONTIACDM]

Originally Posted by troy2000

If I lived in your area I'd ask what store you work for, so I could stay completely away from it.

If a store won't stand behind the word of its employees, and the manager is too 'busy' to straighten out the resulting problem, it has no business being in business.

It's a good thing you never met my wife. We bought over three hundred dollars in groceries one Thanksgiving, at a store which had advertised a free turkey to anyone who spent fifty dollars. When the clerk told her she could only have one turkey instead of the two she wanted, Cindy had her cancel out the sale.

Then she sent the groceries through the check stand in five portions, along with five turkeys: one with her, one with me, one with each of our two sons, and one with her mother. The clerk (and the store) would have been better off just accepting that my wife had bought six times the minimum purchase, and wanted two turkeys.

I don't like retail Nazis who believe the purpose of store rules is to thwart the customer and keep him in his proper place, rather than to serve him.

Thanks Troy I needed a good laugh. Today I was in a lousy mood.

[Seabeescotty]

I'm sure glad I live out in the hill country. Folks up here are pretty darn polite, when they come in the shop, and I'm polite right back to 'em. Usually get a nice talk going, and learn all kinds of news in the local area. I'm pretty put off by big city attitudes, anymore. I just got too old to worry about it. Mr. Chapman, maybe you oughta look into a career change, and get back to enjoying life. Man I love sitting on the porch, or out in the shop, and just visiting with folks. Ain't got time for all the meanness that's loose in the world. Just a glass of sweet tea, a nice rocker, and some good old jawin'. Life is too short, to carry that kind of chip on one's shoulder.....

[Chapman87]

Troy sometimes your posts are just a little too immature.

I already apologized for what I said because he said how it really went down.

And if a manager is already helping a customer that is legit, hes busy. You cant wait a few minutes?

[troy2000]

Originally Posted by .22hustler

I believe I married Cindy's sister,lol...

It isn't smart to cross some women....and it really wasn't smart for the clerk to call Cindy "honey" in a supersweet voice, while she told her to read the ad again.

Originally Posted by Chapman87

Troy sometimes your posts are just a little too immature.

I already apologized for what I said because he said how it really went down.

And if a manager is already helping a customer that is legit, hes busy. You cant wait a few minutes?

Had I seen your second post before I responded to your first, I might have toned mine down a little. But I see absolutely nothing "immature" about it; I was speaking gospel truth.

[scienceman]

Customer service is becoming somewhat of a lost art. A couple of days ago I needed a set of lifters for a Mazda. Called a local chain parts store to have them order the parts I needed. The very rude young sounding man that answered the phone told me that they were unavailable and could not be ordered. I asked him if he could check to make sure that they could not be special ordered and he rudely said no they cannot be ordered. I hung up the phone called their competition and ordered the parts. Then I called the central warehouse for the first chain store (who I work for as a manager for three years) confirmed that the lifters I needed were in stock and available. I then called the manager of the store gave him the part number the number in stock at the central warehouse and told him he might want to have a talk with his employee as he had cost the store this sale as well as any others I make in the near future.

[troy2000]

Originally Posted by scienceman

Customer service is becoming somewhat of a lost art. A couple of days ago I needed a set of lifters for a Mazda. Called a local chain parts store to have them order the parts I needed. The very rude young sounding man that answered the phone told me that they were unavailable and could not be ordered. I asked him if he could check to make sure that they could not be special ordered and he rudely said no they cannot be ordered. I hung up the phone called their competition and ordered the parts. Then I called the central warehouse for the first chain store (who I work for as a manager for three years) confirmed that the lifters I needed were in stock and available. I then called the manager of the store gave him the part number the number in stock at the central warehouse and told him he might want to have a talk with his employee as he had cost the store this sale as well as any others I make in the near future.

A couple of years ago, I bought a set of spark plug wires for my CJ5, which has one of the old 225 V-6 Buick engines that Kaiser Jeeps offered in the sixties. The clerk handed me plug wires for a 225 Chrysler slant six instead, and got rude when I told him they were the wrong ones.

His reasoning went like this: Jeep is owned by Chrysler. Those were the only spark plug wires for a 225 Chrysler engine in his computer. Therefore, my engine couldn't be a V-6.

[petrol]

Those of you who live outside of LA be grateful. Customer service is not only lost here but completely forgotten too. Maybe it's because it's such a big city, that a business would have to be giving plague away for the word to spread. maybe because 90% of waiters are 'actors'. or maybe because of the huge pool of low cost labour, but you better know exactly what you want in a hardware store or autozone. it took me forever to find a 'witches tit' for a project I was doing. (turns out it'd called a reamer here, but my description was good). literally about 6 months and 100 stores. anyway I have it now.

[gunnut2u]

I was at _ass pro also . I was looking for a 12g mossburg bantam shotgun for my grandson . the sales man said they didn't make it in 12g , only 20g and 410g . as this is a youths model . I told him that they did make a 12g and he preceeded to call over his shotgun xpert . He assured me this guy knew everything about shotguns .All the makes and models .
After the xpert assured my that they did not make the 12g Bantam ,I noticed the computor on the counter and ask him to pull up gunbroker . To his amazement , there were 4 12g Bantam's for sale ! I guess the morale to the story is , the xperts at _ass pro doesn't know everything!!!