This is an email I sent to Comcast customer service in regards to my comcast internet services. I have been having repeated problems with them, and this basically outlines and tells what has been happening. Take this as a warning to avoid this group of thieves.
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Good Afternoon,
I have been having intermittent internet issues since the beginning of August. I have had internet in this house since the beginning of February, 2009, but until April, it was filed with my former roomate's name, so I needed to transfer a new account into my name and have new equipment installed. We had a service outtage near the end of July. And, beginning after that, this problem has been occuring.
I have called in multiple times, but I don't have the time or patience to call in EVERY time this happens. I do have my own work and my own life to deal with. I do not work for Comcast.
Comcast customer service representatives are telling me that they can only credit me for the times when I have called in. This is rediculous. You can verify with the techs that I am having problems. You can verify from my phone calls I am having problems. I spend nearly $100 per month in Comcast services.
A tech came out here a few weeks ago, and I am still having problems. He says it is a line issue, as he placed his ladder up against the lines behind the house and when he would shake it, the service was going in and out. Line techs have been out on numerous occassions and can not find the problem.
Again, I don't work for Comcast, but can say from my experience, this is not my fault.
I am sick and tired of having to call in. And, while I appreciate the care when it comes to my privacy and personal account security, it is just becoming a job to repeate my full name, address, phone number, last 4 digits of my social security number...over and over and over and over again. I spend between 20 and 30 minutes on each phone call. I only have a cell phone with limited minutes, which is also another reason I can not call each time I have service interruption. The techs do not know this, but I have been servicing computer and networking equipment for nearly 6 years, and to go through all the "internet 101" crap everytime I call is rediculous.
My main reason for this email is that I am fed up with not getting credit where credit is due. I feel I should have 2 months of free internet. But, I understand if you can not do that. I am giving 14 days from today to resolve my intermittent connectivity, and if it is not resolved, I am cancelling everything on my account. And, I am NOT going to deliver the leased equipment back to your warehouse. You will need to send someone out here to pick it up. Again, I don't work for Comcast, and I am not Comcast's delivery boy. Now, if I can get a bit of reasonable service in regards to credit for my internet, then maybe I will be a bit more lax on this until the problem is resolved. But if your phone reps are going to feed me lip service everytime I call in about how I can not be credited unless I call & spend 20-30 minutes of my valuable time, I can not get a $3 credit...heck, $6 per hour isn't even minimum wage, and that is the time I am putting in to Comcast each time I have to call in!!! New customers have many options for lower-cost or free internet for a certain period, but apparently, Comcast does not care about customer retention. From my business, I know that return-customers is where money is made. Apparently it means nothing to Comcast.
So, October 20th is the cut-off date, given the customer service I have received thus far if the problem is not resolved. I will take my business to Qwest and DirectTV.
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Don't let their ignorance and hate intimidate.
Dont even get me started. My internet goes out all the time and comcast isnt even willing to help me because I have a router not from them connected to my modem.
__________________ Colt Trooper Mk III, K-98, 91/30, Next gun: Ruger Security Six
Is that normal for broadband services in the states?? I pay about a quarter of that and get the free phone calls after 6pm & all week-end (UK).
Well, the $100 includes both internet and HDTV cable. My internet service is a 12Mbps service. But, it goes off for about 10-20 minutes about 3 times per day.
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Don't let their ignorance and hate intimidate.
Well, the $100 includes both internet and HDTV cable. My internet service is a 12Mbps service. But, it goes off for about 10-20 minutes about 3 times per day.
AAh I understand. I believe that we can pay from about $30/ month for TV as well, much more depending on what package you opt for. Some folks do but I just use the Freesat service and still get hundreds of channels of shiite for a one off payment of about $150 for the dish & receiver.
I sure as hell wouldn't be paying for a system that went off 3 times a day, that's for sure.
Good luck.
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How can I 'Soar with the Eagles' when I'm working with such 'Turkeys'!
If you have trouble with your Qwest service, you let me know.
I have had DirectTV and Qwest in the past, and service was great. I lived in an MDU (apartment), however, and my billing got really screwed up a couple of times.
My interest in cable came from the fact that it was all on one bill for both internet and TV, and cable internet offers a faster upload speed in relationship to the download speed.
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Don't let their ignorance and hate intimidate.
It was a joke, I'm sure. Lots of tinfoil hats out there worried that cable boxes have microphones and cameras on them that can feed back to the cable company of what's happening in your living room/bedroom.
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Don't let their ignorance and hate intimidate.
Hey Ivan dont feel bad I had the same problem with cablevision. I used to have vonage phone services but my internet would go down 3-4 times a day and eveything needed to be rebooted. It was a real pita and I told them to cancel my internet and I went to verizon dsl. I dont think its as fast but it works 24/7. I HATE CABLEVISION!!
So switch. Telephone is telephone Internet is internet TV is TV. You dont like one switch to another. Whats the big deal?
I have not watched TV in months. I use cell phones. I have an air card for the PC.
QWest sucks. Comcast sucks. Direct TV sucks. Dish really sucks. Who cares.
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It is foolish and wrong to mourn the men who died. Rather we should thank God that such men lived.
hmm I have comcast and I have to say I cant complain about it. Its better than the alternative other cable company in the area.
I had a similar problem when I moved into my now current residence were hi speed internet would either cut in and out or would lag. I got the account canceled in the old persons name who lived here before and started over fresh with a new account to avoid any account problems.
When I called in about the internet they sent a tech over and they told me that since I live in an older residence the lines were old and signal strength was weak. The physical cable lines could not handle the data flow in and out. So they replaced the lines into my place and fixed the problem. Didn't cost me a thing.
Sorry to hear about your problems with them, sounds very aggravating.
I had comcast in California, with the triple play package. Cancelled it when the year of reduced rates expired. Here, I have dish network for TV, QWest for DSL Internet and ATT for my cell phone service. The only issue I have ever had was from dish network in the winter. If I don't knock off the snow from my dish, service is interupted. Only happened twice last year.
We have satelitte [DTV], and ATT DSL. our DSL went out last week, due to squirrels chewing on some lines. Fixing it took two days, but reporting it was the hassle of a life time. The automated customer service is useless, they sent us to India, where some person tried to get us to do things to the computer which we refused, because we knew it was the lines. Gave up on DSL trouble help and just reported it as a phone not working, they sent someone out two days later.
DTV sends us a different bill for the same service every other month, which we have to call and straighten out.
Since Chris needs more financial help to run this site, maybe the TV could be trimmed back down to the basic, and the rest go here.
