| Benelli Customer Service
In case anyone was curious about Benelli customer service...
I took the gun back to Bass Pro, the guy that sold it to me said it looked like they didn't put enough glue on the plastic piece that holds the recoil pad inside the stock. He said they couldn't do anything about it, but I should follow up with Benelli.
I did and without any argument or real question, I was told I had two options:
1) ship the stock back and have it replaced in two to four weeks if that part came in.
2) give them a credit card, and when the part arrived from Italy on the next boat (30-90 days), they would ship it to me. The card is only supposed to be charged if I don't return the defective stock w/in a couple months of receipt.
I went with option 2 because I want to shoot my gun in the next month (it is functional, the recoil pad is held on with electrical tape), and this way I get a brand new piece from the factory.
I'll update this if and when the new stock arrives, and let you know how it pans out.
All in all, easy to deal with customer service and very friendly. We'll see when they deliver it, but I'm still not happy my brand new gun (with a great reputation) broke within a week of purchase.
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