I am VERY,VERY DISAPPOINTED!!!

[GlockMeister]

I AM VERY,VERY DISAPPOINTED!!! As some may or may not know, I've mention I wanted to get or said I was going to get one of the Ruger New Model Blackhawks in .45 colt.

Well I did. Picked it up in mid May. Got it home, cleaned it as I do any new firearm, as the owners manual in most suggest. I used a CLP, the same I've used for years. The moment I sprayed it on the cylinder, spur side, the blue came/ literally washed off. Then when I wiped it off and even more came off. There was something on the metal that didn't allow the bluing to take fully. It was obvious that's what it was, you could just tell. Anyhow, I called the/my FFL and explained all this. She called her sales Rep. and told him/her. She got a call back stating Ruger was issuing a call tag, direct to her, for it to be sent directly to them (Ruger). This was a couple days before Memorial day so I know it wasn't going anywhere until after then.

So I call a few days after and still nothing. Then I decide to call Ruger, gave them the serial # only to find no call tag of any kind was issued or even called in. I call my FFL and said, "I'm Pissed". lol What's the problem. I tell her and she says do you want to call my Rep.? I said I don't know, will you care if he never sells to you again? Because I'm not happy and I will not hold back. I said I think maybe you should call him/her. You can tell them how upset I am. I also said tell them if they're going to send it to Ruger, I want my money back, because it could be a month or more before I see it again. Tell them I'd prefer a new gun. After all, I hadn't even shot this one.

She calls me back and said her Rep said to send it back. I said but what are they going to do. She said once they get this one back they're sending you out a new one.

Well I get a call today. Guess what came in? I said I don't know, a Bazooka maybe? I knew what she meant. Just felt like being a smart azz. lol After all, I honestly didn't even begin to expect it until today or Friday. Anyhow, I said I'll be there within the hour, my sons graduation was in a couple hours so I'll have to make it quick. Did you inspect this one? Yes, looks beautiful.

Well I get there, fill out the paperwork again, because it'd been more than 24 hours and in Illinois you have to do that. So I do that then take the cylinder off and check it out. Looked good and put it back on. Give the rest of the blued revolver a once over and say looks good, thank you and sorry for the trouble. Oh no, if the customers not happy I'm not happy.

So I get home, put it in the safe and get ready to leave to pick my mom up and head off to my sons 8th grade graduation.

Now here's where I get/become disappointed. I get home and change clothes and I go to the safe and take the gun out and also get all my cleaning stuff and get ready to do it all over again. Can you say, DejaVu (spelling?) Anyhow, no sooner then I get going my wife comes in and says, whatchya doin'? I said cleaning my new toy, the one I got as a replacement. She looks it over and says, it is new or used? I said new why? She says well then what's this? I look at it and sure as shit (excuse my French, sorry), there's a stain under the bluing on the top strap. You can't see it unless you hold it at a certain angle in the light. So now here's yet another Ruger New Model Blackhawk I don't want and can't shoot, because once I do shoot it, I'm stuck with it.

Here's a few pictures of the stain under the bluing I'm talking about. And if I do nothing, you know dam well it will get worse. It always does. So what do I do? What would you guys/anyone else do? I don't want to come off like some trouble customer. But I paid good money for this. In truth, I'm mostly upset and very, very disappointed with Rugers quality control. I know I don't want it the way it is. I also decided to not clean it one bit. I figured why even bother at the moment. But what should I do? HELP! HELP! HELP!

[Mooseman684]

I have never had that kind of problem with a Ruger...I would call the Factory Customer service and E-mail them pics...
P.S....You should ALWAYS INSPECT before leaving the Dealer...
Rich

[browningblr]

stir up some shit.

[GlockMeister]

That's what I'm going to do. But you and I both know they'll say send it to them. I've already waited 2 months to get the money, the stimulus check,my share, and then another week for it to come in. Then about another 2 weeks to get this one to replace the first one. I hate the thought of having to wait what, maybe 2 months for this one to come back?

[nathangdad]

I just do not know what could have happened.

As a very outside possibility, could your cleaning chemicals have an
abnormality in their composition? Did you use the same cleaning
materials and chemicals each time? Have any of your cleaning chemicals passed an expiration date (if any) on the can or bottle? Did your rags or other cloth material have some other cleaning chemical embedded in them? Perhaps you had something that interacted with the blueing chemistry of Ruger?

I do want to stress this is an outside possibility but I can't think of anything else at the moment.

Very sorry for your experience.

Better luck in the future.

[neophyte]

GlockMiester: Sir; leave the """?REP?""" out. Call Ruger and ask for a ''call tag'' be nice and to the point. 2nd time
A very nice "Lady" will do all that she can to make you happy.

Shooting the firearm will not void any ""warranties"" Take it out and blast away; making sure NOTHING else is wrong.

Write a NOTE with your name, address, phone number, serial number Your note should reflect exactly what happened. placing the note with said firearm. Make you a copy for reference with name of who/whom you spoke with.

We need to market your ??RUST?? remover. We'll not work again

Me personally; I'll do without to get the satisfaction; to get what I paid hard earned Money for.

Ruger @603-865-2442 8am to 5pm EST::

I call, when needed, early @8am and haven't had to wait.

Ruger; historically; takes care of "their" problems. Doesn't matter who, just want to make sure ""customer"" is happy. Why that I got some and am in the market for more.

Follow up when you learn more.

[.22hustler]

SEND IT BACK. You want what you paid for, and you didn't pay to get a cosmetic fault. You can do that yourself later down the road.LOL...Send it back, and wait for a good one..

[samuel]

I would contact Ruger direct without going through others.The way you tell it,I am not even sure you received a new gun either time. sam.

[Windwalker]

Send it back.

[Seabeescotty]

Sorry to hear about the trouble. I've never heard of this happening with Ruger. I've never seen a defective Ruger firearm make it past their inspectors. I've got one old redhawk that looks almost as good as when it came out new, and I have no idea how many hands had it before me. They've always stood behind their warrantee, but this isn't a warrantee issue, it's a defective finish. I'd say call and talk to them, and see what they say.

[jerry]

I bought a Black hawk 20 years ago that had a very slight pit in the bbl. Sent it back and had no problems with Ruger. They are typically very good. In any issue your only going to be as good as the weakest link. I live it every day working in industrial distribution.

[SwedeSteve]

Send it back and make them do right by you !!

[GlockMeister]

I just wish I'd of noticed it in the store when I picked it up. I was more concerned with the cylinder, since that's where the first one had it's problem, I only gave the rest of the firearm a quick once over, honestly though, figuring I'd be going over it thoroughly once I got the chance...I was in such a hurry to get back home and get my kid to his graduation. That's what I'm kicking myself in the azz about the most, that I didn't see it there.

I honestly think the picture makes it look worse than it is, if that's possible, but it's there none the less. As I said, you have to hold it in a certain way. And once I saw it, or was shown it, I see it no matter how I look at it and it irritates the you know what outta me... lol

Nathangdad, as for the cleaning solvent I'm using, first off, again, I'm using a CLP. Secondly, I've used this brand for many years, maybe 8yrs. if I had to put a number on it, with NO adverse affects on anything I've used it on. Lastly, I DIDN'T even use it on this one. I, well rather my wife saw the blemish before I even began to clean it.I was in the process of removing the cylinder to clean it when she asked and I'd handed it to her and she then brought it to my attention. I was then quite upset, mainly over the fact I'd missed it while at the store and ? I had to now, again after the fact call the/ my FFL back and tell her.

With the first one, when I saw the cylinder when I had it at home and about to clean it, I assumed it was just a smudge in the rust preventative stuff they use or in whatever they spray on it. I figured it would come off when I cleaned it. Yea, it came off alright, along with the bluing. lol

Thanks for the input so far, I'm sure contacting Ruger is the best bet, and I will to explain to just ask for an email to say I have a problem with a second Ruger I got and want them to see the pictures because had quality control done a better job, I wouldn't be going through this. But, going through Ruger is the long way about it also? It's also the route that WILL take the longest... I hate the fact of having paid for something and not having what I paid for, for what could be months. But, I will keep you all informed. GOD I hate this kind of rotten luck...

UPDATE:

Disappointed a bit more and dumbfounded that Sturm Ruger isn't living in the 21st century. I called and briefly explained the problem/situation and asked before I go to far, is there an email I can simply send a photo of the blemish in the firearm that is supposedly brand new, never shot by me so I can maybe see what they'll do, in advance. The reply,

Sir, we don't have an email, only a fax. Wait, no one there in the tech or any other dept. has an email. No sir, just a fax. And I suppose it isn't even a color fax then either is it. No sir. Well WTF? Now totally disappointed and getting disgusted with Ruger...2008 and no email capability. Give me a break. Get with the times.

My next move which I've already done is call my FFL and inform her and to get the name and number of her Rep. and email him, I'm sure he has an email? a picture of the guns blemish. Which again I'll add the picture/s make it look worse than it is, but it don;t matter as it's there. It don't matter how bad it is in my book..Anyhow, called the Rep. and got his voicemail, of course I did. Left breif message asking for a call back to get his email to email him a picture and see what they'll do again?

Will the 3rd time be the charm???

UPDATE #2:

There won't be a 3rd time.
Spoke to the Rep. my FFL went through. Not willing to replace it. Said to send it to Ruger. Great, new gun I've yet to shoot and won't see it for 4-6 weeks and if I'm lucky, less. But the way things are going, it'll be more than 6 weeks. Anyhow, I called Ruger, thankfully they said they can send a way bill and pick it up at my home. I didn't think they could do that? Then they said they can also send it right back to me, at my home. I didn't think that was/is legal in Illinois especially for that matter. I'll haver to talk to my FFL and make sure. I was told anything not within or at a 24 hour turn-around time, a new form has to be filled out, maybe that's for a new firearm though, not for one going in for repair? We shall see.

I'll post when it leaves and then when it arrives back to me to see just how long and the condition. Sun of A #$%*!, this blows. But at least they're taking care of it and for free. Still bums me out though.

[Wildman]

As far as I know you can always send and receive a gun without an FFL when it is being shipped to and from the factory for repairs. You should not have to fill out new paperwork that way either. The reason you did the first time is you got a different serial numbered gun. Now be advised that if you choose to send direct from you to Ruger they will repair it and the time it takes to do so will most likely be longer than replacing the gun. However at this point I'd surely want them to repair the one that is bad versus getting another one as it seems very likely that you stumbled into some sort of finishing flaw that they maybe didn't realize they had until now.

It is a bummer no doubt. But I've had Rugers forever and know several others that have as well and not once were we left without satisfaction from the company. No sense getting bowed up over them not having e-mail, if it helps keep costs low then I'm all for it. Anyhow good luck and hope you get to shoot the 'Hawk pretty soon.

[GlockMeister]

Originally Posted by Wildman

As far as I know you can always send and receive a gun without an FFL when it is being shipped to and from the factory for repairs. You should not have to fill out new paperwork that way either. The reason you did the first time is you got a different serial numbered gun. Now be advised that if you choose to send direct from you to Ruger they will repair it and the time it takes to do so will most likely be longer than replacing the gun. However at this point I'd surely want them to repair the one that is bad versus getting another one as it seems very likely that you stumbled into some sort of finishing flaw that they maybe didn't realize they had until now.

It is a bummer no doubt. But I've had Rugers forever and know several others that have as well and not once were we left without satisfaction from the company. No sense getting bowed up over them not having e-mail, if it helps keep costs low then I'm all for it. Anyhow good luck and hope you get to shoot the 'Hawk pretty soon.

Thanks for the thoughts. It's already packed up and waiting for UPS or whomever they issue to pick it up. I do realize since I got a new gun the first time, due to that I had to fill out the paperwork again. As for the repair part shipping to and from, that I was unsure of and I understand how it works now as I spoke to my FFL in the meantime. Again, thanks for the reenforcement of sorts in the decision to send this one back to Ruger.

Hopefully it won't take too long.

[Cyrille]

I won't go into detail, however I had a problem with my NMBH too. The first time I shot it it broke, I brought it back to my FFL who happens to be a gunsmith, I got it back in a few days fixed, About a year later I had the same problem. This time I wrote Ruger, They called told me to ship the piece, they received it on April 17, kept for over a month and I finally got it back today. I haven't even opened the package yet!

[rondog]

They have email, everybody does, but if they gave their addresses out they'd be flooded all the time. Lots of Ruger owners out there. Working only over the phones helps to control the work flow, with wide-open email they'd be overwhelmed. Phones add a personal touch too. Isn't Colt service the same way, phones only?

[GlockMeister]

Originally Posted by Cyrille

I won't go into detail, however I had a problem with my NMBH too. The first time I shot it it broke, I brought it back to my FFL who happens to be a gunsmith, I got it back in a few days fixed, About a year later I had the same problem. This time I wrote Ruger, They called told me to ship the piece, they received it on April 17, kept for over a month and I finally got it back today. I haven't even opened the package yet!

So which part broke? And let us know how it looks and how it works and if it happens again?

I'm sure when ever it's picked up, it'll be gone until Late July or early August. Hell, maybe I'll get it back in August for my Birthday on the 13th? lmao

[ArkansasHunter]

Can't you get your money back and go buy another one else where ?

Did you put it on a Credit card ?

I fell your pain buddy !!! And I would start over...A.H

[Cyrille]

Originally Posted by GlockMeister

So which part broke? And let us know how it looks and how it works and if it happens again?

I'm sure when ever it's picked up, it'll be gone until Late July or early August. Hell, maybe I'll get it back in August for my Birthday on the 13th? lmao

The ejector and it's houseing broke off the revolver twice, the second time I sent it to Ruger. Gun lookes good now with a new barrel, ejector and housing and some internal parts replaced. Probably won't get to test fire it for a couple of weeks though.