I've mentioned here before that the new 10/22 I bought for my grandson is a jam-o-matic. Specifically, it stovepipes 3-5 times per 10-round magazine.
Does anybody have any experience with Ruger's customer service, will they be OK to work with on getting this looked at? Or will they tell me to get bent?
I just have a feeling that it won't go well, dealing with such a giant corporation.
__________________
I child-proofed my house, but they still keep getting in!
I sent my MKIII in to have it repaired. That was late in July. Havent gotten it back yet. I know it is at Ruger in Arizona becase my gun dealer got the notice saying they recieved it. So far not too happy with their sevice.
rondog, yes, I have experience with Ruger's customer service. Any problems I had wasn't with Ruger's cutomer service, but with the tech or techs that did the repairs on my Ruger new model Blackhawk, which you can find here in the Ruger section. Here's the link if you'd like to see what I went through, This however does not mean you'll go through the same thing. And, as I said, it had nothing to do with Cust. Service as you'll find out if you check out this link..
Also, what ammo are you using or have you tried? Have you tried CCI Mini-Mags? If not, give the gun a good cleaning and try them. You should have cleaned it before even shooting it as it like most all guns are merely coated with a rust inhibitor rather then a lubricant. And FWIW, most all owners manuals suggest a good cleaning before first use. If this was not done, it might have something to do with the jams and it may take some real good cleaning and soaking? Good luck..
__________________ "My next door neighbors two dogs have created more shovel ready jobs then Obama has." - Gary Johnson
Last edited by GlockMeister; 09-22-2008 at 06:31 PM.
Well I sent my NMBH in for repair eairlier this year and they repaired it. I've had no trouble with it since. However it did take almost two months before they returned it.
I had to send my Ruger Red Label 28ga. back to them for a FTF issue......they only had the gun 2 weeks, it came back with new firing pins and springs, and a new butt stock, because it also had hairline cracks in it. A pleasant experience all the way.
I've mentioned here before that the new 10/22 I bought for my grandson is a jam-o-matic. Specifically, it stovepipes 3-5 times per 10-round magazine.
Does anybody have any experience with Ruger's customer service, will they be OK to work with on getting this looked at? Or will they tell me to get bent?
I just have a feeling that it won't go well, dealing with such a giant corporation.
I recently had an issue with my Ruger Mini-30. Ruger seemed very willing to check it out and resolve the problem, willing not eager...lol
They did have me send the rifle out at their expense and the turn around was fairly quick.
Don't hesitate to deal with them. A polite letter to the CEO will do the trick...don't deal with the telephone jerks of customer service.
I have found that my 10/22 does not care much for standard velocity so try high vel for functioning before you contact Ruger.
Sent a 77/22 Hornet shooting 6" groups after 3 months they returned it stating it was within Factory Specs. Didn't touch it. A good Remington 121 with Shorts will do better than this.
No more for me! I rather have a ROSSI than a Ruger!!
Just my 2 cents worth!
