Ruger Customer Service did me right

KW Gary M · 04-11-2009, 08:02 AM

I bought a GP 100 and it wasn't opening and closing right after just 15 rounds. I wasn't happy but I understand a gun is a machine and sometimes machines don't work, even brand new. I called Ruger Customer Service. They told me to send it back to them. They fixed it, gave me a list of everything they did, explained what was wrong and paid me for my shipping costs. This all took place and my gun was back to me in 9 days. A company that never has a problem impresses me but a company who acknowledges when they do have a problem, acts quickly and fixes that problem impresses me more. Thank You Ruger.

SwedeSteve · 04-12-2009, 09:56 AM

It is good to hear all of this !! Nice to hear that they back their product so well !!

TexasT · 04-12-2009, 10:02 AM

I'm glad Ruger has such a great customer service department. But it does concern me the amount of threads that people post about them having to return Rugers for one problem or another.

ArkansasHunter · 04-12-2009, 10:02 AM

Mossberg/Maverick Customer service isn't good. I ordered sling swivel studs from them on a Thursday and they said I would have them the following Monday.

I called them this past Wednesday to see where the were.
The girl said it would be. Quote...They should be shipped this weekend or the first of next week.
I told her when I ordered them the person that took my order said I'd have them this past Monday.

She said Oh I'm so sorry and I said I am to cancel my order now ! Then I wished her a nice day and hung up...A.H

Trigger Happy · 04-12-2009, 10:03 AM

Though I have not always received this level of attention from Ruger, it is very good to hear. I think their level of service is determined by who answers the phone over there and the mood they are in at the time. In the end, Ruger DOES want their product to work safely AND correctly and I will be a Ruger fan for many many years to come.

nostraboys · 04-12-2009, 10:08 AM

On the Ruger forums I have heard about 70% bad and 30% good customer service. I hope I never have to send anything to them for repair.

SUBMOA · 04-12-2009, 03:01 PM

I have a mark I bull barell . I have had it for 3 going on 4 decades. Shot the cheese whiz out of it. the extractor broke at the range, bummer. I called the next day and they shipped to me free- as in notta. Had peice in 3 days . truley above and beyond ! Thank you Jim of Ruger in Prescott Az. ! Your companys Great

BunnyWabbit · 04-12-2009, 03:12 PM

I ordered some left handed wooden grips for my Mark III. I think I talked to Jim in customer service for an hour just BSing. He did everything he said he would do and I got them when he said. Then he called back to make sure I got them okay. I think I impressed him most when I told him my dogs names were Ruger and Ammo.

HDRDER · 04-12-2009, 06:31 PM

Glad I just stopped in on this post....going to send my P90TH in for some custom work. I like this 45 and instead of going out and getting a 1911 That will cost me over a 1000.00 for the one I want. I am just going to put a few hundred in what I have and make it that much better. It shoots real good now but could be a little better....I'm sure you guy's know that the P90 is a good gun.

I want to make it even gooder....lol
Al

Rambo · 04-12-2009, 06:35 PM

I've ordered parts from Ruger and always have been satisfied with their service. Never sent anything back to them as I do my own gunsmithing so can't say anything about returns.

Ruger100 · 04-12-2009, 10:35 PM

Glad to hear that about Ruger. sorry to hear about your GP. I think a 9 day turn around is very impressive for any company, especially these days where customer service in general seems to be hard to find. I hope things workout better with it now.

raveneap · 04-18-2009, 07:51 PM

I've used Ruger Customer service just twice. Once for a new Mark III that had some deep scratches under the ejector port (polished out) and once on a Vaquero in 44-40 that was 14 years old when I picked it up. There was a question about throat size in the original 44-40 Vaqueros so I called them. They said send it in to be checked. Got it back completely overhauled and looking/acting like a new gun. All at no charge. Hard to beat that. I've got several Rugers and that's the only time I've required their customer service.

RetiredFed · 04-22-2009, 10:44 PM

Last year I had sent my New Model Blackhawk, .45/45LC convertible in to correct a problem with the gate spring and another part...mind you, this pistol was manufactured in 1980!!..Fixed it, no charge.

Olie · 05-30-2009, 02:35 PM

Well thats good to hear about standing up for their products. After reading the comments in the forum here i'll call them. I bought a P97 new in the box, like the gun, but cant hit hardly anything past 25 feet. Took it to the range let the gunsmith look at it (thought i was crazy) he fired it, brought it back in, and said send it back, best he could do 3" group @ 7 yards. Guess i'll send it back.

big shrek · 05-30-2009, 05:01 PM

99% of how things go when you get on the phone with ANY customer service rep are dependant on two things...How Nice YOU are...and what kind of bunghole the last person on the phone with them was.

Be nice, even if you are frustrated to high heaven.

If the rep can't handle it to your satisfaction, ask for a Supervisor. NICELY.

If the Super can't handle it, ask if there is someone higher up that can help. NICELY.

Makes ALL the difference in the world

amaretto · 05-31-2009, 01:40 AM

I had a problem with a ruger mark 2, rifle, when the stainless barrel got after 5-6 shots it started hitting all over the board. also it would misfire 2-3 in about 60 shots, the first time i sent it to ruger, they raplaced the firing pin, the stock and repaired the barrel. when i got it back, the misfiring was fixed but it still went wild after 5+ shots. So I sent it back. I got it back yesterday, with a drand new barrell, and safety. and it shots perfect now. only charged the shipping. for a new rebuild

04-11-2009, 08:02 AM	#1
KW Gary M Senior Member Join Date: Jun 2008 Location: Key West Florida Posts: 4,609 Blog Entries: 1	Ruger Customer Service did me right I bought a GP 100 and it wasn't opening and closing right after just 15 rounds. I wasn't happy but I understand a gun is a machine and sometimes machines don't work, even brand new. I called Ruger Customer Service. They told me to send it back to them. They fixed it, gave me a list of everything they did, explained what was wrong and paid me for my shipping costs. This all took place and my gun was back to me in 9 days. A company that never has a problem impresses me but a company who acknowledges when they do have a problem, acts quickly and fixes that problem impresses me more. Thank You Ruger. __________________ To Say Guns Kill People Is To Say Automobiles Drive Drunk and Matches Commit Arson.

04-12-2009, 09:56 AM	#2
SwedeSteve Suspected Member Join Date: Feb 2007 Location: Anchortown, Alaska Posts: 23,576 Images: 1	It is good to hear all of this !! Nice to hear that they back their product so well !! __________________ Thank God we don't get as much Government as we pay for! -Will Rogers

04-12-2009, 10:02 AM	#3
TexasT Stop the insanity Join Date: Jun 2007 Location: Somewhere. Posts: 7,208 Blog Entries: 18	I'm glad Ruger has such a great customer service department. But it does concern me the amount of threads that people post about them having to return Rugers for one problem or another. __________________ I'm so evolved. I'm so involved. I'm showing growth. I'm so in charge. I'm CEO, and yeah, going GOD.

04-12-2009, 10:02 AM	#4
ArkansasHunter Senior Member Join Date: Mar 2007 Location: South Arkansas. Posts: 17,217	Mossberg/Maverick Customer service isn't good. I ordered sling swivel studs from them on a Thursday and they said I would have them the following Monday. I called them this past Wednesday to see where the were. The girl said it would be. Quote...They should be shipped this weekend or the first of next week. I told her when I ordered them the person that took my order said I'd have them this past Monday. She said Oh I'm so sorry and I said I am to cancel my order now ! Then I wished her a nice day and hung up...A.H __________________ IN GOD WE TRUST NRA MEMBER

04-12-2009, 10:08 AM	#6
nostraboys Senior Member Join Date: Aug 2008 Location: Lake Winnipesaukee Posts: 426	On the Ruger forums I have heard about 70% bad and 30% good customer service. I hope I never have to send anything to them for repair. __________________ "To disarm the people was the best and most effectual way to enslave them" G. Mason 1788

04-12-2009, 10:03 AM	#5
Trigger Happy Senior Member Join Date: Mar 2009 Location: Phx, AZ Posts: 249	Though I have not always received this level of attention from Ruger, it is very good to hear. I think their level of service is determined by who answers the phone over there and the mood they are in at the time. In the end, Ruger DOES want their product to work safely AND correctly and I will be a Ruger fan for many many years to come.

04-12-2009, 03:01 PM	#7
SUBMOA Member Join Date: Apr 2009 Location: mountain home , ar Posts: 55	ruger customer service excellent I have a mark I bull barell . I have had it for 3 going on 4 decades. Shot the cheese whiz out of it. the extractor broke at the range, bummer. I called the next day and they shipped to me free- as in notta. Had peice in 3 days . truley above and beyond ! Thank you Jim of Ruger in Prescott Az. ! Your companys Great

04-12-2009, 03:12 PM	#8
BunnyWabbit Go Jayhawks! Join Date: Aug 2007 Location: Jayhawk Country Posts: 5,386	I ordered some left handed wooden grips for my Mark III. I think I talked to Jim in customer service for an hour just BSing. He did everything he said he would do and I got them when he said. Then he called back to make sure I got them okay. I think I impressed him most when I told him my dogs names were Ruger and Ammo. __________________ I try to live life, that in the morning, Satan shudders & says 'Oh crap, she's awake!"

04-12-2009, 06:31 PM	#9
HDRDER Member Join Date: Jan 2009 Location: San Diego Posts: 52	Glad I just stopped in on this post....going to send my P90TH in for some custom work. I like this 45 and instead of going out and getting a 1911 That will cost me over a 1000.00 for the one I want. I am just going to put a few hundred in what I have and make it that much better. It shoots real good now but could be a little better....I'm sure you guy's know that the P90 is a good gun. I want to make it even gooder....lol Al

04-12-2009, 06:35 PM	#10
Rambo Senior Member Join Date: Mar 2008 Location: Iowa Posts: 2,324	I've ordered parts from Ruger and always have been satisfied with their service. Never sent anything back to them as I do my own gunsmithing so can't say anything about returns. __________________ I live to hunt and hunt to live.

04-12-2009, 10:35 PM	#11
Ruger100 Senior Member Join Date: Aug 2008 Location: DeBary, Florida Posts: 563	Glad to hear that about Ruger. sorry to hear about your GP. I think a 9 day turn around is very impressive for any company, especially these days where customer service in general seems to be hard to find. I hope things workout better with it now.

04-18-2009, 07:51 PM	#12
raveneap Senior Member Join Date: Aug 2005 Location: MAINE Posts: 158	I've used Ruger Customer service just twice. Once for a new Mark III that had some deep scratches under the ejector port (polished out) and once on a Vaquero in 44-40 that was 14 years old when I picked it up. There was a question about throat size in the original 44-40 Vaqueros so I called them. They said send it in to be checked. Got it back completely overhauled and looking/acting like a new gun. All at no charge. Hard to beat that. I've got several Rugers and that's the only time I've required their customer service. __________________ ... ed ... MAINE - The Way Life Should Be ... NRA/C&R

04-22-2009, 10:44 PM	#13
RetiredFed Senior Member Join Date: Mar 2009 Location: SE SD Posts: 110	Last year I had sent my New Model Blackhawk, .45/45LC convertible in to correct a problem with the gate spring and another part...mind you, this pistol was manufactured in 1980!!..Fixed it, no charge.

05-30-2009, 02:35 PM	#14
Olie Registered User Join Date: May 2009 Location: Kingston Tn Posts: 1	Well thats good to hear about standing up for their products. After reading the comments in the forum here i'll call them. I bought a P97 new in the box, like the gun, but cant hit hardly anything past 25 feet. Took it to the range let the gunsmith look at it (thought i was crazy) he fired it, brought it back in, and said send it back, best he could do 3" group @ 7 yards. Guess i'll send it back.

05-30-2009, 05:01 PM	#15
big shrek Senior Member Join Date: Mar 2008 Location: Northwest, FL Posts: 3,128 Images: 56	99% of how things go when you get on the phone with ANY customer service rep are dependant on two things...How Nice YOU are...and what kind of bunghole the last person on the phone with them was. Be nice, even if you are frustrated to high heaven. If the rep can't handle it to your satisfaction, ask for a Supervisor. NICELY. If the Super can't handle it, ask if there is someone higher up that can help. NICELY. Makes ALL the difference in the world __________________ In every Unit...there is a Scrounger...

05-31-2009, 01:40 AM	#16
amaretto Registered User Join Date: Feb 2009 Posts: 3	I had a problem with a ruger mark 2, rifle, when the stainless barrel got after 5-6 shots it started hitting all over the board. also it would misfire 2-3 in about 60 shots, the first time i sent it to ruger, they raplaced the firing pin, the stock and repaired the barrel. when i got it back, the misfiring was fixed but it still went wild after 5+ shots. So I sent it back. I got it back yesterday, with a drand new barrell, and safety. and it shots perfect now. only charged the shipping. for a new rebuild