[tikka308]

Hi,

I have a Tikka T3 SS in .308. The gun shot great, the bolt is smooth as glass and it fit my shoulder well.
Unfortunately I lost the bolt when going through thick bush in the snow in August and could not find it back. I had the action open because I was crawling behind my buddy and did not want any accidents.

The rifle was sent back to the importer in Canada, Stoeger Ltd. I asked them if there was any chance to have it back before the end of the hunting season, but was told that parts orders take 60-90 days... This of course sank any hope of using the gun this hunting season.
I contacted Stoeger today for an update and only got a terse "the bolt has not arrived yet" for an answer.

I have also contacted the producer Sako/Tikka in Finland and did not even get a reply back from them.

Needless to say that I am not overly impressed with Tikka's aftermarket service. 90 days to get a part in for a common and current model would kill your business in any other industry (automotive, computers). Their customer communication also could use some improvement.

Does anyone have similar experiences with Tikka and/or Stoeger??


M.

[SwedeSteve]

I have not dealt with them so cannot say. Did you email them ?? I would call them directly and press for some urgency. Take a metal detector back to the route you took.

[hotrunner]

Sorry to hear about your luck, but do appreciate your posting of the lousy service from Tikka.
I've been considering replacing my Remington SPS Varmint .22-250 with the Tikka T3 Varmint but your post was a deal-breaker. (Not that Rem's. service is that great anymore.) Seems like these companies want to reap the benefits of "global" sales, but don't want to bother with the expense/hassle of service to go with it.
Good luck!

[SwedeSteve]

While I love Sako's and Tikka's, I hate rude people just as much !! Unfortunately, you got some rude employee. I would follow that up with a phone call to management.

[147 Inches]

hotrunner,
Don't let one persons mishappenings be your deal breaker. It was an accident, and afterall Tikka lost the bolt. I have Never had to call a firearms company because of a bad product. Never.
Every company has an idiot and it turns out Tikka nailed more than one. Sorry Tikka.
Like Steve said, Follow up with a phone call to management and get names of the people you talk too.

Remember, Tikka and Sako still make some of the finest long arms in the World.

[katigroszek]

Quote:       Originally Posted by 147 Inches

hotrunner, Don't let one persons mishappenings be your deal breaker. [...]

It is an old thread, but I thought I add another mishap, so perhaps it will be worth thinking twice before buying Swedes

I'm from Poland. I ordered my Sako TRG in early march. I still do not have the gun, polish distributor says that Sako/Beretta are not responding at all or with a big delay. I cannot contact the maker (no answer for my e-mails and cannot call due to not fluent english - and I do not know their language and doubt they can speak mine). Importer has my deposit of 1/3 gun price (which is a lot).

How does that sound for a customer service for a guy willing to spend over 3000 Euros (plus 1000 in accesories), and already paid 1000 E to have the gun imported?

I can have Sauer 200 TR in a month (same with SSG 3000 and SIG-Sauer 205) and AI AW in some 2 months.

But it seems I cannot have the TRG (and Sweden is very near, You know) - or perhaps I should beg them for mercy? "Please, please sell me the gun! I will pay!"

Or maybe they (Sako, Tikka, Beretta) make the guns in China - like everybody else everything else these days - so it takes equally long to get them to Poland and US?