Tikka customer service

tikka308 · 12-12-2008, 02:24 PM

Hi,

I have a Tikka T3 SS in .308. The gun shot great, the bolt is smooth as glass and it fit my shoulder well.
Unfortunately I lost the bolt when going through thick bush in the snow in August and could not find it back. I had the action open because I was crawling behind my buddy and did not want any accidents.

The rifle was sent back to the importer in Canada, Stoeger Ltd. I asked them if there was any chance to have it back before the end of the hunting season, but was told that parts orders take 60-90 days... This of course sank any hope of using the gun this hunting season.
I contacted Stoeger today for an update and only got a terse "the bolt has not arrived yet" for an answer.

I have also contacted the producer Sako/Tikka in Finland and did not even get a reply back from them.

Needless to say that I am not overly impressed with Tikka's aftermarket service. 90 days to get a part in for a common and current model would kill your business in any other industry (automotive, computers). Their customer communication also could use some improvement.

Does anyone have similar experiences with Tikka and/or Stoeger??

M.

SwedeSteve · 12-13-2008, 10:26 AM

I have not dealt with them so cannot say. Did you email them ?? I would call them directly and press for some urgency. Take a metal detector back to the route you took.

hotrunner · 01-24-2009, 05:18 PM

Sorry to hear about your luck, but do appreciate your posting of the lousy service from Tikka.
I've been considering replacing my Remington SPS Varmint .22-250 with the Tikka T3 Varmint but your post was a deal-breaker. (Not that Rem's. service is that great anymore.) Seems like these companies want to reap the benefits of "global" sales, but don't want to bother with the expense/hassle of service to go with it.
Good luck!

SwedeSteve · 01-31-2009, 09:36 AM

While I love Sako's and Tikka's, I hate rude people just as much !! Unfortunately, you got some rude employee. I would follow that up with a phone call to management.

147 Inches · 02-02-2009, 11:09 AM

hotrunner,
Don't let one persons mishappenings be your deal breaker. It was an accident, and afterall Tikka lost the bolt. I have Never had to call a firearms company because of a bad product. Never.
Every company has an idiot and it turns out Tikka nailed more than one. Sorry Tikka.
Like Steve said, Follow up with a phone call to management and get names of the people you talk too.

Remember, Tikka and Sako still make some of the finest long arms in the World.

12-12-2008, 02:24 PM	#1
tikka308 Registered User Join Date: Dec 2008 Posts: 1	Tikka customer service Hi, I have a Tikka T3 SS in .308. The gun shot great, the bolt is smooth as glass and it fit my shoulder well. Unfortunately I lost the bolt when going through thick bush in the snow in August and could not find it back. I had the action open because I was crawling behind my buddy and did not want any accidents. The rifle was sent back to the importer in Canada, Stoeger Ltd. I asked them if there was any chance to have it back before the end of the hunting season, but was told that parts orders take 60-90 days... This of course sank any hope of using the gun this hunting season. I contacted Stoeger today for an update and only got a terse "the bolt has not arrived yet" for an answer. I have also contacted the producer Sako/Tikka in Finland and did not even get a reply back from them. Needless to say that I am not overly impressed with Tikka's aftermarket service. 90 days to get a part in for a common and current model would kill your business in any other industry (automotive, computers). Their customer communication also could use some improvement. Does anyone have similar experiences with Tikka and/or Stoeger?? M.

12-13-2008, 10:26 AM	#2
SwedeSteve Suspected Member Join Date: Feb 2007 Location: Anchortown, Alaska Posts: 23,549 Images: 1	I have not dealt with them so cannot say. Did you email them ?? I would call them directly and press for some urgency. Take a metal detector back to the route you took. __________________ Thank God we don't get as much Government as we pay for! -Will Rogers

01-31-2009, 09:36 AM	#4
SwedeSteve Suspected Member Join Date: Feb 2007 Location: Anchortown, Alaska Posts: 23,549 Images: 1	While I love Sako's and Tikka's, I hate rude people just as much !! Unfortunately, you got some rude employee. I would follow that up with a phone call to management. __________________ Thank God we don't get as much Government as we pay for! -Will Rogers

01-24-2009, 05:18 PM	#3
hotrunner Member Join Date: Dec 2008 Posts: 43	Sorry to hear about your luck, but do appreciate your posting of the lousy service from Tikka. I've been considering replacing my Remington SPS Varmint .22-250 with the Tikka T3 Varmint but your post was a deal-breaker. (Not that Rem's. service is that great anymore.) Seems like these companies want to reap the benefits of "global" sales, but don't want to bother with the expense/hassle of service to go with it. Good luck!

02-02-2009, 11:09 AM	#5
147 Inches Senior Member Join Date: Sep 2008 Location: New Hampshire, USA Posts: 548	hotrunner, Don't let one persons mishappenings be your deal breaker. It was an accident, and afterall Tikka lost the bolt. I have Never had to call a firearms company because of a bad product. Never. Every company has an idiot and it turns out Tikka nailed more than one. Sorry Tikka. Like Steve said, Follow up with a phone call to management and get names of the people you talk too. Remember, Tikka and Sako still make some of the finest long arms in the World.