I also think it's a locale thing. I don't remember a lot of problems with either in years past. UPS service did seem to suffer a bit when they went from 70 lb limit to 150. The heavy stuff better be very well packaged or they'll tear the packaging off it! Not much experience with UPS or Fedex since I retired. The few things my wife orders which are handled by them, come in okay. If not for Fedex, we couldn't get firearms shipped here as UPS refuses to handle them.