I had a very humbling experience today at work. A lady and little girl came in today and just needed her registration sticker scraped off because she didn't have a scraper. I scraped off the sticker and put the new one on for her while making small talk-no big deal. When I was finished, she tried to give me a couple of bucks, which I refused, telling her to just have a nice day. An hour or so later, the little girl walks into the shop and hands me an envelope with a card in it. The envelope was marked "To a Very Nice Person" in the little girl's writing, and the card had a $1 bill in it with the suggestion to buy me something to drink because it's so hot. Also in the little girl's handwriting was this: "Thank you very much it was very kind of you& may God bless you". The mom had written:"from a customer that needed a little help". Needless to say, the old Toolman shed a tear or two for this simple act of gratitude. Since I've taken over management of this station, I've gotten many tips including one for $50 a couple of weeks ago, but this card really hit me hard.